Refund Policy

Our standards

Every W3 WAX detail ends with a joint final inspection. If any agreed area of work has been missed or is not to the standard promised, please raise it at the time of inspection so we can put it right immediately.

Rework

For issues identified within 48 hours of completion, we will return to reassess and, where the issue relates to our workmanship, correct it at no additional cost.

Refunds

If a service cannot be reasonably remedied, we will offer a partial or full refund at our discretion, proportional to the work affected. Refunds are issued via the original payment method within 14 days of agreement.

What is not covered

• Pre-existing damage, dents, deep scratches or paint defects noted at inspection.
• New contamination introduced after the vehicle has been handed back (dust, rain marks, road grime).
• Wear on components that were already failing prior to the service.
• Third-party coatings or products applied by others.

Cancellations & deposits

Deposits are refundable if you cancel with at least 48 hours notice. Late cancellations may retain the deposit to cover reserved time and travel.